Refund & Cancellation Policy

This page explains what's refundable, when, and why — in the same direct terms as the rest of this site. It applies to every package and add-on purchased through checkout.

If you cancel before the Open stage of your project begins, you receive a full refund minus any payment-processing fees already incurred.

If you chose the 30% deposit payment plan, that deposit becomes non-refundable once the Open stage begins — it secures your kick-off slot and the studio time set aside for your project. The remaining balance is only invoiced (and only owed) once Open has started.

If you cancel after Open has begun, work already completed is invoiced against what's actually been delivered at that point (for example, a completed Audit or an approved Direction), and any amount already paid beyond that is refunded; any amount owed beyond what's already paid is invoiced.

As a consumer, you normally have 14 days to withdraw from an online purchase without giving a reason. Because our packages begin real work at the Open stage immediately after you confirm your order, you're asked to expressly acknowledge and waive this right at checkout — a required checkbox at the Review step — in line with Real Decreto-ley 1/2007, article 103(a). Without that acknowledgement, checkout cannot be completed.

Email support@rebecca-design.com with your order reference. We confirm the applicable refund (if any) in writing within 1 business day, and process any refund due to your original payment method.

support@rebecca-design.com · +34 932 274 520.